How E-Commerce Companies Can Shore Up Their Defenses Against Bots For The Holiday Season

Furthermore you can train the bots and measure their performance much quicker compared to a custom solution. It is ideal for enterprises or small businesses who want to manage conversations in a hassle-free manner. #3 Offers a no-code workflow builder –  Using an intuitive, no-code bot builder is the most convenient way to set up bot workflows. With an easy to use bot builder, you can cover all possible responses by the end-user by setting up multiple multi-level if-then-else conditions, without any tech dependencies. For instance, a support automation platform like Capacity can use AI-powered technology to make suggestions to clients based on past purchases.

With targeted questions, chatbots can outpace your customer service team. AI-powered eCommerce chatbots will increase the value of your eCommerce store and create brand awareness among your customers. Lyro is a chatbot powered by Tidio – the customer service software.

Not a technical baby, then these are the bots for you

As from the March session storage offered by Bot Framework will be deprecated, we plan to migration of session storage most probably to Redis Cache offered as a service within Azure. To monitor bot usage and collect error logs, we have used Application Insights using official npm Application Insights package. We have implemented Application Insights helper and imported and used it when handling conversation flow in dialogs.

As mentioned before, eCommerce chatbots can collect data throughout the conversation that helps them personalize it. This is a valuable feature for each individual interaction, but one that helps your business as a whole, too. The more users engage with your chatbots, the more data the bots acquire, which in turn can be helpful in better understanding what users want from your site.

Send Store Notifications via WhatsApp

Make your chatbot recognize positive and negative reviews and send a relative response in DMs, comments, or both. Chatbots exceed at gathering, retaining, and accessing data very fast. On the other hand, in case of the delivery of a defective product, a customer makes sure to post a bad review. Opening your website or app can feel like too much effort, they don’t want to switch across platforms. ECommerce businesses that can’t maintain instant support tend to shut down because competitors were operating and providing support 24/7. After doing that, you’ll need to gain a deeper understanding of your users, their needs want, and the issues they face.

Read more about https://www.metadialog.com/ here.